Returns and Policies
I gladly accept returns and exchanges on non personalised orders. To return an item please
Contact me within: 14 days of delivery (firstname.lastname@example.org)
Ship items back within: 21 days of delivery
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Intimate items (for health/hygiene reasons this includes earings)
Items on sale
All returned items must be in their original unused condition. Return postage is to be covered by you unless faulty. Please make sure you you obtain and keep proof of postage when sending back an item. If the item is damaged in transit to you please keep the original packaging
Photo charms are water resistant but not waterproof so please take care when using them.
I post using Royal Mail. Though UK orders are expected to arrive within three days, transit times do vary. Royal Mail aim to deliver first class mail by the next working day, and second class mail within three working days. However, delivery can in very rare cases take up to sixteen days (not including Sundays). For this reason I am unable to refund any missing parcels until the sixteen working days have past, please bare this in mind when ordering
Other orders outside of the EU are sent using a signed for sevice. Postage time for sending overseas can be between 5 to 25 working days so please allow time for this. (tracked and signed for postage is often quicker but not guaranteed)
Buyer is responsible for any custom or tax charges for their own country.
*I dispatch orders within 2-3 working days of you confirming your proof image (for personalised photo items). CHRISTMAS DELIVERIES ARE NOT GUARANTEED AFTER THE 2nd DECEMBER. Please do bare this in mind when ordering. If you have a deadline to work to please give yourself plenty of time as i take no responsibility for delayed items once they have been posted. *
WARNING:Treasured Memory Charms are not suitable for children younger than three as small parts may present a choking risk. Treasured Memory Charms are not toys, keep it out of the reach of babies and younger children!
We do everything we can to ensure that the prices on our and other companies websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.
Prices may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.
Prices listed in any other websites may not be accepted. We sell our products through a number of different online channels and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.
Return items can be sent to: Treasured Memory Charms, 227 Station Road, Bagworth, Leicestershire, LE67 1BL Please contact me on before sending a return